Seeking an experienced SAP EWM AMS Consultant to manage a global warehouse landscape across North America and Europe. This role is critical for supporting SAP EWM 9.4 and SAP S/4HANA EWM 2023 environments, ensuring seamless warehouse operations. Responsibilities include incident management, problem resolution, monitoring, and continuous service improvement for multiple factories and distribution centers.

The ideal candidate possesses strong functional and technical SAP EWM expertise, advanced troubleshooting skills, and integration knowledge, with the ability to support a 24x7x365 global business.

Provide comprehensive L1, L2, and L3 support for SAP EWM applications across diverse warehouse sites. Manage incidents, service requests, and problems using ServiceNow, ensuring timely resolution within SLA. Support core warehouse operations including inbound processing, putaway, picking, packing, outbound shipping, inventory management, cycle counting, cross-docking, loading, yard processes, quality management, and value-added services.

Proactively monitor applications and resolve alerts, ensuring smooth interface, queue, and background job operations. Troubleshoot RF devices and warehouse mobility solutions. Coordinate effectively with infrastructure teams for planned maintenance.

Participate in change and release management, supporting deployments across all environments. Validate releases, provide post-release support, and execute regression testing. Perform liberation testing and ensure successful change implementations with zero rollbacks.

Support and monitor integrations between SAP EWM and various systems, including SAP ECC/S4, SAP OTM, traceability systems, PLC, ASRS, AGVs, and TGW automation solutions.

Conduct root cause analysis for recurring incidents and maintain a knowledge base. Drive initiatives to reduce incidents and improve services. Participate in proactive monitoring and AI-enabled service management.

Create and maintain essential documentation such as Functional Specifications (FS), Technical Specifications (TS), Standard Operating Procedures (SOPs), test cases, evidence, RCA, and Known Best Practices (KBAs). Support audit and compliance activities, ensuring documentation accuracy.

Engage in daily operational reviews and status meetings, providing weekly service updates. Support Monthly Service Reviews (MSR), Quarterly Business Reviews (QBRs), and audit activities. Effectively manage communication with both business and technical stakeholders.

A minimum of 5 to 12 years of experience in SAP EWM support within Application Maintenance and Support (AMS) environments is required. Proven experience supporting global warehouse operations across multiple sites, including factories and distribution centers, is essential.

Hands-on experience with SAP EWM 9.4 and SAP S/4HANA EWM is mandatory. Strong exposure to warehouse automation and integration technologies is necessary. Experience in production support, deployments, testing, and root cause analysis (RCA) is expected. Demonstrated ability to work effectively in SLA-driven support environments is key.

Essential skills include SAP EWM 9.4, SAP S/4HANA EWM 2023, Warehouse Process Management, RF Framework, Inventory Management, Yard Management, Quality Management, Wave Management, and Labor/Resource Management. Proficiency in integration technologies such as SAP Integration, SAP OTM integration, warehouse automation systems, PLC, ASRS, AGV integrations, and traceability solutions is required.

Technical skills encompass debugging, troubleshooting, queue monitoring and reprocessing, SQL, MOCA, interface monitoring, change and release management, and RCA. Strong analytical and troubleshooting abilities are paramount, coupled with an ownership mindset and accountability.

Candidates must be comfortable performing under a 24x7 support model and possess excellent verbal and written communication skills. Strong stakeholder management capabilities, the ability to ask pertinent business and technical questions, a proactive service management approach, and a continuous improvement mindset are highly valued. The capacity to collaborate effectively within global, cross-functional teams is also crucial.