Join Capgemini and empower your career in a collaborative global environment. We help leading organizations leverage technology for a more sustainable and inclusive future. As an SAP Customer Service Functional Consultant, you will play a key role in transforming businesses through innovative SAP solutions.

Capgemini is a world-renowned AI-powered business and technology transformation partner with a rich heritage of nearly 60 years. We operate in over 50 countries, employing 420,000 professionals dedicated to delivering tangible business value through deep industry expertise and a robust partner ecosystem. Our services span strategy, technology, design, engineering, and business operations, driving end-to-end solutions for our clients.

You will lead requirement gathering, solution design, and the implementation of SAP Customer Service (CS) processes to meet business objectives. Your role involves configuring and supporting SAP CS functionalities, including Service Orders, Notifications, Contracts, Warranty Management, and Installed Base Management. Collaboration with cross-functional teams across SAP SD, PM, MM, and FI modules is essential for delivering integrated business solutions. Additionally, you will provide end-user support, conduct testing, prepare functional specifications, and champion continuous process improvements.

We are seeking experienced professionals with 6-12 years of hands-on expertise in SAP Customer Service (CS) module implementation and support projects. A proven track record in configuring service management processes, troubleshooting issues, and delivering business-centric SAP solutions is required. Strong understanding of integration points between SAP CS and related modules like SD, PM, MM, and Finance is crucial. Excellent stakeholder management, communication, and analytical skills, along with experience in global project environments, are essential for success in this role.