Join NTT DATA as a SAP Client Delivery Manager and play a pivotal role in our SAP Customer Delivery Engagement team. This role focuses on managing customer engagements within SAP Enterprise Cloud Services, delivering fixed-scope, proactive, and outcome-based services across the SAP software stack. You will be instrumental in supporting customers on their digital transformation journey to become an intelligent enterprise, leveraging S/4HANA and SAP Cloud Offerings.

Our team ensures a stable IT foundation for clients and helps them adopt the latest technologies for continuous business innovation. We aim to maximize customer success by managing complexity, ensuring stable operations, mitigating risks, and lowering total cost of operation. This role is key to accelerating innovation adoption and providing the flexibility needed to adapt to business changes.

The SAP Client Delivery Manager is the primary point of contact and escalation for ECS engagements, fostering strong client relationships and acting as a trusted advisor. This position ensures contractual service delivery, manages change requests efficiently, and collaborates closely with IT departments and business stakeholders. You will also engage with management and C-level executives, driving digital transformation and enhancing customer value through strategic advice and reporting on service levels.

As a SAP Client Delivery Manager, you will lead customer engagements, ensuring seamless alignment between internal SAP teams, external partners, and customer stakeholders. You will drive the cloud transformation agenda with clients, promoting S/4HANA adoption and cloud standardization. Key responsibilities include managing administrative tasks like staffing and reporting, proactive service delivery, and handling reactive support requests.

You will host regular status and governance meetings, drive onboarding to SAP Cloud Solutions, and manage end-to-end customer engagement. This includes commercial responsibility for costs and profitability, managing customer expectations, and ensuring delivery team success. Achieving customer reference collateral and satisfaction scores is vital, alongside proactively de-escalating critical situations and protecting/growing engagement scope.

Your role also involves managing commercial change requests, participating in team knowledge sharing, and coaching other team members. A portion of your time, up to 20%, is expected to be spent onsite at client locations. You will also advise customers on new SAP HANA Enterprise Cloud services that enhance business value.

A Bachelor’s degree is required, with an advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics, or a related field. You must possess a strong understanding of SAP’s cloud business, cloud and hybrid infrastructure, and operational processes. Experience with IT service providers and managing outsourcing engagements is essential.

Critical knowledge includes SAP Basis, technology, and functional expertise, alongside technical infrastructure know-how and a solid understanding of virtual system landscapes. Strong expertise in the SAP technology stack, including SAP ECC, S/4HANA, NetWeaver, and SAP Basis administration, is required. Experience with SAP HANA, enterprise databases, Linux, Unix, and Windows operating systems supporting SAP environments is also necessary.

Familiarity with hyperscaler platforms like Microsoft Azure and/or AWS, and an understanding of cloud/hybrid SAP landscapes, virtualization, and infrastructure architecture are key. Experience with SAP ECS, RISE with SAP, and cloud transformation programs is expected. You should have knowledge of SAP Solution Manager and/or SAP Cloud ALM, and experience leading SAP upgrades, migrations, and technical transformations.

Essential skills include strong project management and customer-facing experience, with the ability to translate between technical and non-technical audiences confidently. Excellent engagement management, relationship building, and de-escalation skills are crucial, alongside strong presentation, communication, and moderation abilities. High competency in multitasking and managing multiple engagements concurrently is required. You should be accustomed to international, global, and virtual matrix organizations and possess high proficiency in English. Knowledge and certifications in SAP IT operations standards (e.g., ITIL V4) are beneficial.