Join NTT DATA, a global leader in digital transformation and IT services, and contribute to innovative solutions that accelerate client success. We are seeking a seasoned Salesforce Field Service Architect to shape enterprise-scale Salesforce solutions, with a deep focus on Field Service functionalities.

This role is ideal for an experienced professional looking to leverage their expertise in designing and implementing complex field service operations within the Salesforce ecosystem. You will be instrumental in driving architectural decisions and ensuring high-performing, scalable solutions.

Lead the end-to-end solution architecture for Salesforce Field Service implementations, covering work order management, scheduling, dispatching, and mobile workforce enablement.

Translate intricate business requirements into robust, secure, and maintainable Salesforce solutions.

Design strategies for complex scheduling, routing, resource allocation, and workforce optimization.

Establish architectural standards, design principles, and reusable components.

Conduct design reviews and ensure alignment with the enterprise Salesforce strategy. Mentor technical teams throughout the development lifecycle.

Possess a minimum of 8 years of overall IT/CRM experience, with at least 8 years specifically in Salesforce.com projects and a minimum of 6 years implementing enterprise-level Salesforce solutions.

Demonstrate strong expertise in Salesforce.com standard functionality (Sales, Service Cloud, Field Service Lightning), Apex Programming, and Force.com capabilities.

Experience creating custom UIs with Visualforce and developing custom business logic in Apex is essential, including writing test classes.

Familiarity with Development and Support project lifecycles, along with General CRM functionalities, particularly in FSL designing and solutioning, is required. Experience working with business and IT groups to manage solutions and integrations is key.