Birlasoft, a global leader in Cloud, AI, and Digital technologies, seeks a skilled Salesforce CRM Analytics Specialist with 4–6 years of experience. This role is integral to driving data-driven strategies across various business functions including manufacturing, sales, and service.

As part of the CKA Birla Group, Birlasoft is committed to innovation and enhancing business productivity. This position offers an opportunity to contribute to a dynamic team focused on delivering impactful insights and solutions within a renowned organization.

Develop comprehensive dashboards, reports, and advanced analytics solutions to support business objectives. Collaborate closely with business teams to pinpoint key areas for data-driven insights. Analyze data from diverse sources like DMS, CRM (Salesforce), ERP, and manufacturing systems.

Support the implementation of predictive analytics for forecasting, trend identification, and anomaly detection. Crucially, ensure the integrity of data quality and the accuracy of all reporting outputs.

A minimum of 4–6 years of experience in Analytics or Business Intelligence is required. Proficiency in Salesforce Analytics is essential, alongside strong SQL skills. Basic knowledge of Python or R is preferred.

Familiarity with data modeling and ETL concepts is expected. Exposure to CRM, ERP, and DMS datasets is necessary. A Bachelor’s degree in Engineering, Data, or Statistics, with relevant certifications, is required. Experience in manufacturing, automotive, or industrial processes, with a focus on sales, service, inventory, or dealer analytics, is highly advantageous.