NTT DATA is seeking a skilled Salesforce Chatbot Engineer to join our dynamic team in Bangalore, India. We are looking for innovative and passionate individuals to contribute to our forward-thinking organization. This role involves designing, developing, and enhancing Salesforce Service Cloud solutions and building sophisticated conversational AI experiences.

Key responsibilities include designing, configuring, developing, and deploying Salesforce Service Cloud solutions, with a focus on building Einstein Bots and digital assistants. You will implement seamless bot-to-agent escalations using Omni-Channel, integrate bots with Salesforce data and external systems, and develop responsive web experiences using Lightning Web Components. Experience with digital messaging channels, particularly WhatsApp, is highly valued. Collaboration with cross-functional teams and establishing automated testing and CI/CD practices are integral to this role.

This position requires 5-7 years of Salesforce platform experience, including at least 4 years of hands-on development. Strong Service Cloud expertise with Case Management, Omni-Channel, and knowledge of Einstein Bots or similar enterprise conversational assistants is essential. Proficiency in developing conversation architecture, dialog flows, and integrating with backend systems is necessary. Technical capabilities should include advanced Apex, LWC, Salesforce Flow, REST/SOAP APIs, and familiarity with CI/CD and code-quality tooling like Git and Azure DevOps.