Join NTT DATA, a global leader in technology services, as a Salesforce Agentforce QA Specialist. We are seeking a skilled professional to ensure the quality of our innovative Agentforce and AI-enabled Salesforce solutions. This role offers the opportunity to work on cutting-edge AI and digital transformation projects within an inclusive and forward-thinking organization.

As a key member of our team, you will be instrumental in validating complex Salesforce functionalities, ensuring seamless agent interactions, and maintaining robust system performance. This is an excellent opportunity for experienced QA professionals to make a significant impact and grow their careers with a company committed to client success and societal progress.

Develop comprehensive test strategies, scenarios, and detailed test cases for Agentforce implementations.

Validate agent topics, instructions, actions, and conversational flows to ensure accuracy and effectiveness.

Thoroughly test agent responses across a wide range of scenarios, including positive, negative, boundary, and edge cases.

Verify integrations between Agentforce, Salesforce data, Flows, APIs, and external systems for seamless operation.

Conduct rigorous testing of security, permissions, and data-access behaviors to protect sensitive information.

Execute functional, regression, integration, API, and end-to-end testing to identify and resolve defects.

Collaborate with development teams to address incorrect or inconsistent agent responses.

Support test automation initiatives where applicable to enhance efficiency and coverage.

Accurately document defects, test results, and supporting evidence for clear issue tracking and resolution.

A minimum of 5 years of overall Salesforce experience is required, with a strong focus on QA and testing. This includes at least 2 years of hands-on experience specifically testing Salesforce AI and Agentforce solutions.

Possess solid experience in Salesforce QA and functional testing, coupled with proven expertise in testing Agentforce/AI solutions.

Demonstrate proficiency in agent and action testing, as well as prompt and conversational-flow validation.

Familiarity with Sales Cloud and/or Service Cloud testing is essential.

Understanding of Salesforce Flows, integrations, security protocols, and data models is crucial.

Experience testing conversational or AI-based applications is highly valued.

Proficiency in API testing using tools like Postman or equivalent is necessary.

Experience with test-management and defect-tracking tools is required.

Salesforce test automation experience is considered a strong asset.