Join Capgemini and empower your career within a global community dedicated to reimagining technology's possibilities. We assist leading organizations in unlocking technological value and building a more sustainable, inclusive world. This role is crucial for supporting and enhancing critical Order-to-Cash (O2C) processes in SAP S/4HANA environments, ensuring business continuity and driving process improvements.

Provide expert functional support for SAP S/4HANA Order Management and Sales & Distribution (SD) processes. Manage incident, problem, and change management activities, adhering strictly to Service Level Agreements (SLAs). Analyze, troubleshoot, and resolve production issues impacting order processing, fulfillment, delivery, billing, and customer service.

Coordinate effectively with business users, SAP functional teams, and technical teams to ensure swift issue resolution. Support system enhancements, configuration changes, testing, and the deployment of new business requirements.

A minimum of 4 to 8 years of experience in SAP SD / Order Management support, ideally within S/4HANA environments. Demonstrated experience supporting global Order-to-Cash processes across manufacturing, FMCG, retail, consumer products, life sciences, or industrial sectors.

Proficiency in SAP production support, Application Management Services (AMS), or similar support and enhancement engagements is essential. A strong understanding of Order Management business processes and supply chain operations is required. Exposure to logistics, warehouse, transportation, or inventory management processes is highly advantageous.

Possess a Bachelor’s degree in engineering, Information Technology, Supply Chain, Operations, or Commerce.