Join NTT DATA's dynamic team as an RPA Production Support Engineer, providing essential 24x7 operational support for critical automation processes. This role is crucial for maintaining the smooth functioning of business-critical automations, ensuring high availability and rapid issue resolution.

This position offers a remote work opportunity, allowing you to contribute from Uttar Pradesh, India. As part of a forward-thinking organization, you will collaborate with global experts and contribute to innovative solutions.

Key responsibilities include diligently monitoring bot execution using MuleSoft RPA Manager, tracking schedules, success rates, and identifying failures. You will be responsible for initial troubleshooting, performing bot restarts and reruns according to standard operating procedures, and investigating infrastructure and credential-related issues.

Further duties involve analyzing bot logs and error messages, logging and prioritizing incidents in ITSM tools, and escalating complex issues to the appropriate development or L3 teams. You will also coordinate with various infrastructure, application, security, and business teams, and maintain essential operational documentation such as shift handover notes and knowledge articles.

The ideal candidate possesses 2 to 6 years of experience in RPA, application, or production support, with a strong understanding of bot monitoring, scheduling, and failure handling. Experience with MuleSoft RPA Manager or a comparable RPA platform is essential.

Familiarity with Windows servers, virtual machines, credential management, and access protocols is required, alongside knowledge of ITIL processes and tools like ServiceNow or Jira. Excellent troubleshooting, communication, and documentation skills are paramount. This role necessitates a willingness to work in 24x7 rotational shifts. Basic knowledge of SQL, PowerShell, APIs, or scripting, along with RPA platform certification, are considered preferred qualifications.