Join NTT DATA as an RPA Production Support Engineer, providing critical 24x7 operational support for automated business processes. This role focuses on ensuring the smooth functioning of automation, troubleshooting issues, and coordinating with various teams to maintain seamless operations.

We seek proactive individuals passionate about innovation and growth within a forward-thinking organization. If you thrive in an inclusive and adaptable environment, we encourage you to apply.

Monitor bot execution via MuleSoft RPA Manager, tracking schedules, success rates, and failures to ensure critical automations meet business timelines. Perform initial troubleshooting, restarts, and reruns according to standard operating procedures. Investigate and resolve issues related to credentials, authentication, access, connectivity, and infrastructure.

Analyze bot logs, execution details, and error messages to identify root causes. Log, prioritize, and track incidents using ITSM tools, escalating complex issues to the appropriate development or L3 teams. Collaborate with infrastructure, application, security, and business stakeholders. Maintain essential operational documentation, including shift handover notes, runbooks, and knowledge articles, contributing to service improvement initiatives.

A minimum of 2 to 6 years of experience in RPA, application, or production support is essential. Proficiency with MuleSoft RPA Manager or a comparable RPA platform is required. Solid understanding of bot monitoring, scheduling, execution, and failure handling mechanisms.

Familiarity with Windows servers, virtual machines, credential management, and access protocols is necessary. Experience with ITIL processes and tools like ServiceNow or Jira is preferred. Strong troubleshooting, communication, and documentation skills are vital. Willingness to work in 24x7 rotational shifts is mandatory for this role.