Join our team as an AI-Enabled Learning & Knowledge Lead, focusing on revolutionizing how Customer Data teams access and utilize process knowledge. This role is pivotal in establishing AI-driven practices that make information easily discoverable, understandable, and applicable, ultimately enhancing employee capabilities, ensuring consistency, and driving better operational outcomes.

As part of the Revenue Accounting group, you will play a key role in managing revenue-impacting adjustments and reconciling balance sheet accounts. Your responsibilities will include monitoring revenue, reconciling receivables and unearned accounts, and collaborating with internal stakeholders to address revenue-related inquiries. You will also contribute to process automation initiatives and may engage in special projects.

Develop and maintain structured learning paths for Customer Data processes, tools, policies, and controls. Curate a robust knowledge base encompassing SOPs, FAQs, and process updates. Leverage AI tools to enhance knowledge search, content creation, and personalized learning experiences. Collaborate with business teams and stakeholders to identify skill gaps and improve knowledge accessibility.

Translate complex process and system changes into clear, user-friendly learning content. Drive the adoption of AI-powered learning platforms and track learner engagement. Establish governance for content, including review cycles and ownership. Analyze feedback and data to continuously refine training materials. Support change management by preparing teams for new processes and tools. Ensure all knowledge assets adhere to data privacy, security, and compliance standards.

A Bachelor's degree or equivalent practical experience is required. Demonstrated experience in learning and development, knowledge management, process documentation, or operations enablement is essential. Proficiency with AI-enabled learning tools, generative AI, knowledge management platforms, or intelligent search technologies is expected. You should possess strong written communication skills, with the ability to simplify complex subjects.

Experience in creating diverse learning materials, such as e-learning modules and guides, is crucial. Strong stakeholder management, analytical, and problem-solving abilities are necessary. The capacity to independently manage multiple priorities in a dynamic, fast-paced environment is key. Familiarity with quote-to-cash processes, learning platforms, and the use of analytics to measure learning impact is advantageous.