NTT DATA seeks a skilled Messaging Services Advisor to enhance our team in Bangalore, India. This role is integral to supporting 24x7 operations within a dynamic technology environment. The ideal candidate will possess strong analytical and problem-solving capabilities, demonstrating self-motivation and the ability to manage tasks independently.

This position involves troubleshooting and resolving client issues using integrated data processing and communication solutions. You will perform essential maintenance for hardware and messaging software systems, including installations, upgrades, and testing. Collaboration with senior team members on research, studies, and client briefings is also a key aspect of this role.

This role requires flexibility to work in shifts supporting 24x7 operations and to extend working hours when necessary. You will be responsible for troubleshooting and resolving client problems effectively, ensuring the smooth functioning of messaging systems. Key duties include performing maintenance tasks, software installations, and upgrades.

Further responsibilities involve working with senior colleagues on technical studies and client interactions. You will also build a deeper understanding of processes, procedures, and customer needs. A core function includes steady-state support for the messaging infrastructure, managing on-call duties, complex escalations, and server maintenance activities.

Proficiency in messaging technologies is essential, including Microsoft Office 365, Exchange 2013/2016 on-prem, Outlook, OWA, mobile device management, SharePoint, Teams, Exchange Online, Defender for O365, and MS-Purview. Strong troubleshooting skills for end-user support, recipient management, mailbox operations, and client/application issues are required.

Experience with PowerShell commands and server support is necessary. Knowledge of ITSM tools for request, incident, change, and problem management, along with service management principles, is also important. Excellent customer coordination skills to understand and address client needs are paramount. Familiarity with ITSM platforms and demonstrated ability to utilize systems and procedures effectively are expected.