Lead and develop a technical team, resolving complex operational challenges and managing competing priorities. This role involves educating stakeholders on policy compliance, potentially contributing to policy development, and strategic hiring. You will excel at performance management, coaching, and building effective, structured teams.

Foster collaboration across diverse groups, championing leadership principles. You will influence cross-functional teams and proactively manage customer and peer engagement. A strategic mindset is key, understanding your team's contribution to organizational goals and devising initiatives to align with this strategy.

Navigate complex business problems and their impact on team delivery. Cultivate strong relationships with vendors and external partners, effectively collaborating to resolve intricate operational issues. Protect your team from over-commitment by managing priorities and making informed trade-offs, mitigating long-term risks, and managing escalations. Establish a sustainable on-call rotation and empower managers to make timely decisions.

Implement mechanisms and metrics to identify operational issues and process inefficiencies, driving continuous improvement activities to address root causes.

Manage and resolve complex operational problems, effectively handling competing priorities and educating others on policy compliance.

Develop a strategic approach to hiring, performance management, coaching, and team structuring to ensure the right talent is in place.

Lead collaboration across diverse groups, evangelize leadership principles, and influence cross-functional teams while managing customer and peer engagement.

Think strategically, aligning team goals and initiatives with organizational strategy, and contribute to strategic planning efforts.

Navigate complex business challenges, build relationships with vendors and external partners, and resolve intricate operational problems.

Protect the team from over-commitment by managing priorities, making trade-offs, mitigating risks, and managing escalations.

Create sustainable on-call rotations and empower managers to make effective decisions.

Establish operational improvement mechanisms, identify inefficiencies, and drive cross-team continuous improvement activities.

Possess a solid understanding of networking and desktop technologies, with proven methods for delivering innovative customer solutions.

Demonstrate 5+ years of experience in technical team management, including IT Infrastructure Operations, IT Service Management, or IT Business Operations.

Hold a Bachelor's degree or possess equivalent practical experience.