Optum, a global healthcare leader, is seeking a skilled Recovery/Resols Analyst. Join a team dedicated to improving health outcomes by connecting individuals with essential care, pharmacy benefits, data, and resources. Our inclusive culture fosters collaboration with talented peers, offers comprehensive benefits, and provides abundant career development opportunities. Contribute to advancing health optimization on a global scale and make a significant impact on the communities we serve. Embrace a role where you can contribute to Caring, Connecting, and Growing together.

Drive operational excellence through basic hygiene and fostering a proactive culture on the operations floor. Champion cost reduction initiatives by identifying automation and productivity enhancement opportunities, and optimizing resource utilization. Provide essential support and coaching to new and tenured staff to achieve productivity and quality targets. Manage teams effectively to ensure targets are met and exceeded, while maintaining team engagement and controlling attrition. Offer guidance and feedback to foster individual performance improvement and career advancement within the organization. Expedite new hire productivity through efficient onboarding processes. Develop systems to minimize escalations and ensure prompt resolution when they occur. Provide leadership with insights into process gaps. Ensure strict adherence to internal policies, external regulations, and information security standards. Maintain awareness of organizational priorities related to change, innovation, and cost optimization.

Execute tasks independently with minimal supervision, demonstrating high levels of execution and adherence to deadlines. Proactively understand processes and stay updated on critical business and healthcare industry changes. Cultivate strong relationships with onshore counterparts and support functions to maximize operational results. Accurately manage MIS and reporting requirements in a timely manner. Take initiative to assume additional responsibilities and handle ad-hoc tasks. Analyze error trends and identify opportunities for defect reduction. Develop comprehensive improvement plans for both individual performance and departmental operations. Handle sensitive information responsibly, adhering to HIPAA guidelines and acting with integrity consistent with the company's code of conduct. Comply with all applicable company policies and directives, including those concerning work location, team assignments, schedules, and flexible work arrangements.

Essential qualifications include a medical degree such as BHMS, BAMS, BUMS, BPT, MPT, or B.Sc. Nursing. A minimum of 2 years of relevant experience in a healthcare BPO environment, specifically in a Team Manager role, is required. Proven experience with Performance Management, Project Management, and extensive background in coaching and mentoring are crucial. Demonstrated abilities in careful listening, tactful communication, two-way dialogue, and mastering high-impact communication styles are necessary. Candidates must be self-starters capable of managing multiple priorities with minimal direction. The ability to effectively organize and lead teams of 20+ individuals, fostering cooperative processes to achieve shared outcomes, is paramount. Excellent verbal and written communication skills, alongside strong numeracy and analytical skills, are expected.