Join the Last Mile Analytics & Quality Team in Hyderabad as a Transportation Quality Specialist. This role serves as the primary support for driver and delivery initiatives, offering direct impact on customer experience. Success hinges on your rapid learning ability and proficiency in managing diverse and overlapping tasks. You'll gain broad exposure by coordinating with various Development, Operations, and IT Support groups to resolve high-impact production issues.

Analyze case-level data to pinpoint business-related problems and enhance delivery and customer satisfaction through targeted corrections. Identify and communicate areas for improvement to management. Collaborate with internal teams to conduct analyses that boost program efficiency and effectiveness. Perform root-cause analyses when data availability permits. Demonstrate fluency in Spanish (B2+ certification) and Brazilian Portuguese. Facilitate clear communication between internal and external teams for translated information.

A Bachelor's degree is required, alongside fluency in Brazilian Portuguese. Possess 10-24 months of relevant work experience. Exhibit strong communication skills to facilitate the flow of translated information between teams. Proficiency in Excel, including pivot tables and VLOOKUP, is essential. Demonstrated ability to thrive in a dynamic team environment is expected. Develop and implement solutions to identify and prevent potential issues before they arise. Make sound judgments to enhance customer experience and prioritize effectively.