Join gTech Ads, a dynamic team dedicated to maximizing customer success across Google's Ad products. We empower clients of all sizes with expert support, technical services, and strategic solutions. Partnering closely with Sales, Product, and Engineering, we innovate to enhance products and client experiences, ensuring optimal return on investment and maintaining trust.

Within gTech Users and Products (gUP), our focus is on creating trusted and helpful user experiences. We provide essential support, advocate for user needs with product teams, and drive improvements and new features. Our services ensure products are optimized globally through localization, digitization, and partner integrations.

Develop and maintain future-proof quality frameworks for end-to-end customer journeys. Define robust evaluation criteria for agentic solution Customer Experience (CX), track successes, and resolve complex systemic issues.

Champion an automation-first approach by developing and deploying AI-driven tools. Transform quality control and daily operations through a deep understanding of automation.

Serve as a senior advisor and strategic partner in a complex, global, matrixed environment, fostering alignment among leadership, engineering, and operational teams.

Drive proactive CX enhancements by identifying systemic issues in both human and agentic workflows. Translate data into strategic insights that inform product development and operational strategies.

Evaluate and refine the application of agentic solutions to ensure exceptional customer experiences.

Requires a Bachelor's degree or equivalent practical experience.

Possess 7 years of experience in sales operations, management consulting, business operations, or a similar strategy and operations role.

Demonstrate 7 years of experience in analyzing data and deriving meaningful business insights.

Have 7 years of experience in developing operational process solutions and collaborating with cross-functional teams to implement changes.

Preferred qualifications include an MBA or Master's degree in a relevant field, or CSCMP certification. Experience with AI/ML tools or agentic solutions, expertise in data and insights, and knowledge of SQL and analytics are highly valued. Relevant operations certifications like Six Sigma, COPC, and LEAN are also advantageous.