Join gTech Ads as a Quality Control Manager and play a pivotal role in shaping customer experiences for our vast Ad products stack. This role offers the chance to work with diverse customers, from individuals to large enterprises, guiding them in maximizing their use of Google's Ad and Publisher products.

You will contribute to a dynamic team focused on delivering exceptional support, media, and technical services. Your efforts will directly impact how customers interact with and benefit from our cutting-edge advertising solutions, ensuring they achieve optimal return on investment.

This is an opportunity to collaborate with Sales, Product, and Engineering teams, driving innovation and enhancing our client experience on a global scale. We are committed to being a trusted partner and empowering our customers' success.

Develop and implement forward-thinking quality frameworks to monitor comprehensive customer journeys. Define clear evaluation metrics for agentic solutions' customer experience, track successes, identify root causes of complex issues, and ensure significant business impact.

Champion an automation-first approach by creating and deploying AI-driven tools. Leverage a deep understanding of automation to revolutionize quality control, operational efficiency, and daily task management.

Serve as a senior advisor and strategic collaborator in a complex, global, and matrixed environment, fostering alignment among senior leadership, engineering, and operational groups.

Drive improvements in customer experience by proactively identifying systemic and outlier issues in both human and automated workflows. Translate intricate data into actionable insights that significantly influence product development and operational strategies.

Assess and refine the deployment of agentic solutions within operations to guarantee outstanding customer interactions.

A Bachelor's degree or equivalent practical experience is required. You should possess a minimum of 7 years of experience in sales operations, management consulting, business operations, or a related strategy and operations field.

Demonstrated experience over 7 years in analyzing data and generating meaningful business insights is essential. Additionally, you need 7 years of experience in developing operational process solutions and collaborating with cross-functional teams to implement these solutions.

Preferred qualifications include an MBA or Master's degree in a relevant discipline, or a CSCMP certification. Operational certifications such as Six Sigma, COPC, and LEAN, or equivalent coursework, are highly valued. Experience with AI/ML tools or agentic solutions, along with expertise in data and insights, and knowledge of SQL and analytics, will set you apart.