Join gTech Ads, the support and media powerhouse for Google's extensive Ad products. We empower customers of all sizes to maximize their use of our Ad and Publisher products, offering comprehensive services from self-help enhancements to complex technical solutions. Our mission is to advocate for Google's users by building trusted experiences and working collaboratively with Sales, Product, and Engineering teams.

We aim to optimize products and elevate customer engagement across the entire Google ecosystem. As a global team, we ensure our customers achieve their best return on investment and remain confident in our partnership.

Architect and own quality frameworks that map end-to-end customer journeys. Establish clear evaluation metrics for agentic solutions, monitor successes, pinpoint complex issues, and drive significant business impact.

Champion an automation-first approach by developing and deploying AI-powered tools. Leverage automation to revolutionize quality control and daily operations.

Serve as a senior advisor in a dynamic, global, and matrixed environment, fostering collaboration among leadership, engineering, and operations.

Proactively enhance customer experience by identifying systemic and outlier issues within both human and automated workflows. Translate data into actionable insights to shape product development and operational strategies.

Evaluate and refine the implementation of agentic solutions to ensure outstanding customer interactions.

A Bachelor's degree or equivalent practical experience is required.

Demonstrate at least 7 years of experience in sales operations, management consulting, business operations, or a related strategy and operations field.

Possess 7 years of experience in analyzing data and deriving meaningful business insights.

Accumulate 7 years of experience in developing operational process solutions and collaborating with cross-functional teams to implement these improvements.