Join YouTube's Trust and Safety team, a dynamic force dedicated to ensuring a secure environment for users, viewers, and content creators. We operate at the nexus of technology and creativity, moving at the pace of culture to bring the world closer.

Our mission is to empower everyone to share their stories, explore their passions, and forge connections. We tackle real-world problems, foster innovation, and cultivate a fun, collaborative atmosphere.

Drive consistency and continuous improvement across global quality programs and workflows. Enhance key performance indicators by refining the quality assurance system to better identify, measure, and address process, tool, and training opportunities. Cultivate strong relationships with senior leaders in cross-functional departments to understand and promote agent skills that lead to superior performance. Collaborate closely with YouTube's Product, Enforcement, and Partner teams to prepare for product launches and adapt to evolving product and policy landscapes.

A Bachelor's degree in HR, Business, a related field, or equivalent practical experience is required. Demonstrated experience over 5 years in building robust relationships with stakeholders or clients. Over 5 years of experience identifying process issues, developing innovative solutions, and collaborating with cross-functional teams for successful implementation.