Join NTT DATA, a global leader in business and technology services, and contribute to our mission of accelerating client success and positively impacting society. We are seeking a seasoned Java professional to lead our Controls Engineering support team. This is an opportunity to be part of an innovative, inclusive, and forward-thinking organization.

As a key member of our team, you will provide essential oversight and leadership in the Controls Engineering domain. Your expertise will be crucial in driving support resolutions and ensuring exceptional service levels for our senior internal clients and stakeholders. We value individuals who are passionate about growth and innovation.

This role involves leading daily operations, managing service level agreements (SLOS), and ensuring high customer satisfaction. You will investigate and resolve complex technical issues, acting as the primary point of escalation for support challenges. The position requires managing team schedules, planning vacations, and ensuring adherence to standard processes. You will also mentor junior team members and continuously seek opportunities to improve system reliability and reduce risk through process enhancements.

Key responsibilities include: - Providing oversight and leadership in Controls Engineering. - Investigating and driving support resolutions with senior clients. - Managing day-to-day team operations and meeting SLOS. - Troubleshooting complex technical issues. - Managing escalations and incidents, updating stakeholders. - Planning staff rotas and vacation schedules. - Engaging with stakeholders for needs assessment and reporting. - Mentoring junior team members. - Improving processes and systems for increased reliability.

We are looking for a proven team lead with extensive experience in a support environment, ideally 8 to 15 years. A strong, confident communicator, you will have hands-on experience with Java, Kubernetes, and front-end technologies like React. Familiarity with AWS is a significant advantage. You should be adept at resolving support issues while also focusing on building the function and automating repetitive tasks.

Essential qualifications include: - Proven record of team leadership in a support setting. - Working knowledge of Java, Kubernetes, and React. - Willingness to execute support issues and automate resolutions. - Ability to dive in and solve issues or coordinate responses. - Strong communication skills, able to present to clients and stakeholders confidently. - Good knowledge of SDLC, GIT, Docker, and Jenkins. - Experience with LINUX system platforms.