Spearhead the leadership of production support projects for mission-critical applications within a 24/7 operational framework.

This role involves cultivating strong client relationships, effectively managing expectations, and ensuring all services consistently meet or exceed agreed-upon service level agreements (SLAs).

You will be instrumental in overseeing service delivery processes, identifying and resolving service delivery issues through root cause analysis, and driving the implementation of continuous service improvement plans.

Coordinate and manage project teams and external service providers to ensure seamless project execution.

Guarantee that the delivery team possesses adequate training and resources to achieve project objectives.

Foster effective collaboration with all internal and external stakeholders, ensuring unified efforts towards successful project delivery.

Oversee service delivery processes and procedures, ensuring adherence to best practices and quality standards.

Mandatory skills include Scrum, Enterprise and Business Architecture, Change Management, and Agile Safe.

Optional skills encompass Software Configuration, Account Management, and Programme Management. A strong ability to "Help the Tribe," "Think Holistically," "Win the Customer," "One Birlasoft," "Results Matter," "Get Future Ready," and manage "Stakeholder Relationships" are also essential.

Proficiency in Demand Management, Change Control, P&L Management, Quality Assurance, Estimation & Scheduling, Project Management, Team Management, and Proposal Building are key functional competencies.

Experience in Requirements Definition and Management is also a required attribute for this role.