This role focuses on managing and architecting Customer Experience (CX) solutions. The Program Manager will be instrumental in driving presales efforts, designing robust solution architectures, and ensuring successful client engagement and solution delivery.

Emphasis is placed on a consultative and solution-driven approach to secure new business within the CX domain. The individual will lead workshops to thoroughly understand client needs and define strategies for success.

Engage collaboratively with sales teams to refine opportunities and develop compelling proposals.

Lead discovery workshops to capture client business objectives, identify pain points, and establish success metrics for CX solutions.

Architect and design comprehensive solution blueprints encompassing CRM, Commerce, ECM, and Portals.

Develop rapid prototypes and interactive demonstrations to highlight the value and adaptability of solutions.

Tailor demonstrations to specific client scenarios utilizing CX platform SDKs and low-code development tools.

Present proposed architectures, strategic roadmaps, and governance frameworks to both executive and technical audiences.

Facilitate alignment sessions to ensure all solution components adhere to business, security, and compliance mandates.

Collaborate with delivery teams to oversee design validation, code reviews, and the enforcement of best practices.

Proven ability to work independently with client stakeholders, including Business Process Owners, Subject Matter Experts, Process Sponsors, and IT Leaders.

Experience in presenting technical solutions and strategies to diverse stakeholder groups.

Familiarity with CRM, Commerce, ECM, and Portals solutions.

Understanding of software development kits (SDKs) and low-code development platforms is beneficial.

Strong analytical and problem-solving skills to craft effective solutions.

Excellent communication and interpersonal skills for effective client and internal team collaboration.