Join a dynamic team focused on helping businesses of all sizes thrive with Google's innovative advertising solutions. This role offers the chance to leverage your passion for sales and online media expertise to drive customer success and contribute to the future of AI-powered advertising. You'll build strong client relationships, understand their unique needs, and craft powerful solutions that achieve ambitious business goals, making a significant impact on millions of companies and users globally.
As a Solutions Consultant within the gTech Ads GCS Customer Experience organization, you will be instrumental in delivering exceptional customer experiences by owning solutioning and managing complex troubleshooting tasks. Your responsibilities will include providing high-quality customer support, resolving product-related issues, and effectively communicating customer concerns and resolutions to internal and external stakeholders. You will also play a key role in enhancing product offerings by relaying partner feedback to Product Management and Engineering teams.
This position requires a Bachelor's degree or equivalent practical experience, coupled with a minimum of 5 years in a Measurement troubleshooting, implementation, or enforcement role. Preferred qualifications include experience in online advertising within a customer-facing capacity, proficiency with Google Analytics, Google Ads, and related platforms. Strong technical troubleshooting and communication skills are essential, along with experience in SQL databases and scripting languages like PHP or Python for developing diagnostic tools and automation.
Internet