Join Google's gTech Ads GCS Customer Experience team as a Product Support Consultant, focusing on Measurement. You will be instrumental in helping businesses leverage Google's advertising solutions to thrive in a dynamic marketing landscape. This role requires a passion for sales, a deep understanding of online media, and an unwavering commitment to customer success. You will act as an owner, embracing change and finding innovative strategies to deliver exceptional outcomes for both Google and our clients.

As a Solutions Consultant, you will possess in-depth product knowledge, deliver outstanding customer experiences, and expertly manage customer solutioning. Your primary focus will be on troubleshooting and resolving issues, while also serving as a liaison between internal and external stakeholders to provide clear communication regarding customer concerns.

While our core operations adhere to standard business hours, ensuring a seamless global customer experience is paramount. Occasionally, you may be assigned to alternative shift schedules on a rotational basis to address critical customer needs and optimize resolution times. Google is committed to supporting your well-being during any non-standard operational shifts.

Prioritize and deliver exceptional customer service throughout the entire customer journey, adeptly troubleshooting and resolving issues for Google's advertisers, Sales teams, agencies, and partners.

Contribute to enhancing product feature offerings by channeling partner feedback to internal cross-functional teams, including Product Management, Engineering, and Business Solutions.

Collaborate with cross-functional teams on emerging trends and opportunities within the Measurement space, tackling complex technical product issues. Apply your profound product expertise to solve intricate technical customer challenges and escalations, while also spearheading strategic projects.

Develop innovative tools and automation for enhanced diagnostics, data correction, and debugging, working independently or in conjunction with Product Engineering teams. Gain expertise in supporting our AI-powered Ads products for Measurement.

A Bachelor's degree or equivalent practical experience is required.

Possess at least 5 years of experience in a Measurement troubleshooting, implementation, or enforcement role.

Preferred qualifications include experience in online advertising within a customer-facing capacity, utilizing tools like Google Analytics, Google Ads, the Google Ads product suite, YouTube, or other online advertising systems. Experience in account or campaign management, technical troubleshooting, or customer support, complemented by strong communication and stakeholder management skills, is highly valued.

Familiarity with SQL databases and scripting languages such as PHP or Python is beneficial. A solid understanding and practical experience with Google Analytics 4, Google Tag Manager, Google Ads, or other online advertising measurement solutions and the broader media landscape are important.

Demonstrate a strong grasp of internet technologies, including JavaScript and HTML.