Join a dynamic team focused on empowering businesses with Google's leading advertising solutions. This role is for individuals passionate about sales, knowledgeable in online media, and dedicated to ensuring customer success. You'll operate with ownership and agility, driving innovation and delivering exceptional outcomes for both Google and its clients. Building strong client relationships, understanding their business needs, and translating them into impactful solutions are key.

Be part of shaping the future of advertising in the AI era, making a tangible difference for millions of companies and billions of users who trust Google with their critical objectives.

As a Solutions Consultant within the gTech Ads GCS Customer Experience organization, you will be instrumental in maximizing advertiser and sales team success with our products. Your deep product knowledge will drive high-quality customer experiences and own complex solutioning.

Key responsibilities include: - Managing and resolving customer issues, focusing on troubleshooting and delivering timely resolutions. - Liaising with internal and external stakeholders to provide clear communication regarding customer concerns and inquiries. - Prioritizing and delivering outstanding customer service throughout the entire customer journey. - Enhancing product offerings by channeling partner feedback to Product Management, Engineering, and Business Solutions teams. - Collaborating with cross-functional teams on emerging Measurement trends and opportunities. - Developing tools and automation for improved diagnostics, data fixes, and debugging, working both independently and with Product Engineering.

We are seeking an experienced professional with a minimum of 5 years in Measurement troubleshooting, implementation, or enforcement. A Bachelor’s degree or equivalent practical experience is required.

Preferred qualifications include: - Experience in online advertising within a customer-facing role, utilizing platforms such as Google Analytics, Google Ads, or other online advertising systems. - Proven experience in account/campaign management, technical troubleshooting, or customer support, complemented by strong communication and stakeholder management abilities. - Familiarity with SQL databases and scripting languages like PHP or Python. - Expertise in Google Analytics 4, Google Tag Manager, Google Ads, or similar measurement solutions and the broader media landscape. - A solid understanding of internet technologies including JavaScript and HTML.