Immerse yourself in the vibrant world of music technology by joining Amazon Music as a Product Operations Manager. This role is pivotal in bridging the gap between our valued customers and the dedicated Amazon Music product teams. You will play a crucial part in ensuring our product strategies are aligned with customer needs and effectively resolve quality concerns. The ideal candidate is analytical, detail-oriented, and adept at translating complex customer data into actionable insights. You'll thrive in ambiguous environments, collaborating effectively across diverse teams to achieve impactful results. A strong grasp of technical subjects and the ability to communicate them clearly are essential.

Dive deep into the intricacies of the Amazon Music service, gaining expert knowledge of its products and technical aspects.

Monitor customer feedback across various channels, analyzing and synthesizing data to provide clear, actionable insights that shape product development.

Leverage AI and automated tools to enhance efficiency and elevate the quality of operational outputs.

Collaborate seamlessly with product, engineering, design, QA, and BI teams to ensure customer issues are promptly routed and track progress on quality metrics.

Manage and refine backlogs for quality-related features and bug fixes.

Support new feature and experiment launches by coordinating dogfooding, beta testing, and aggregating feedback for comprehensive reporting.

Proactively identify and implement opportunities to streamline and standardize feedback gathering and analysis processes.

Possess a minimum of 2 years of experience in program or project management.

Demonstrate knowledge of Lean principles and the DMAIC methodology.

Have a solid understanding of the software development lifecycle, encompassing design, development, testing, build, and deployment processes and timelines.