Join Google as a Product Manager and shape the future of customer engagement. This role offers the opportunity to influence products impacting millions globally by bridging technical innovation with business strategy. You will guide products from ideation through launch, tackling complex challenges and driving development.

The Product Management team at Google thrives on collaborative efforts with engineers, designers, and marketers to create information access solutions. We are responsible for the entire product lifecycle, focusing on analysis, positioning, packaging, promotion, and tailoring solutions to user needs.

Within Ads, the Customer Engagement team focuses on empowering Google to intelligently connect with customers at scale. We develop tools and products for marketing, business, and support across Google's Ads and consumer ecosystem, including products used by over 1 billion monthly users. Our team specializes in agentic AI systems designed to revolutionize customer support through automated, intelligent conversations, managing diagnostics, troubleshooting, and human agent integration.

Define and champion the product vision, strategy, and roadmap for the Cases AI Agentic system, prioritizing its features and quality. Manage the product backlog, make critical trade-off decisions, and oversee the entire product lifecycle from concept to launch and ongoing iteration. Translate intricate user needs and business requirements into comprehensive Product Requirements Documents (PRDs), detailed user stories, and clear specifications.

Collaborate extensively with Engineering, UX Designers, UX Researchers, and Technical Program Managers to conceptualize, design, and deliver groundbreaking solutions. Engage actively with key stakeholders and users, including Sellers, Analysts, and Global Business Organization (GBO) partners, to deeply understand their challenges and identify new opportunities.

Effectively communicate product plans, progress updates, and outcomes to stakeholders, leadership, and cross-functional partners across the Customer Engagement team and its wider ecosystem.

A Bachelor's degree or equivalent practical experience is required. You should have a minimum of 3 years of experience in product management or a related technical field. Additionally, at least 1 year of experience successfully guiding technical products from conception through to launch is essential (e.g., end-to-end execution, 0 to 1 initiatives).

Experience in building agentic technologies is a significant advantage for this role. Preferred qualifications include a Master's degree in a technology or business-related field. Further experience in a business function such as strategic marketing, business operations, or consulting is beneficial. Familiarity with Generative AI, Large Language Models (LLMs), and AI-driven chat or automated tools would be a strong asset.

Demonstrated ability to execute and launch features successfully within a highly cross-functional environment, working with diverse teams like Sellers, Analysts, and Operations, is also highly regarded. This role is based in Hyderabad, Telangana, India, and involves a hybrid work model.