Join EY and build a rewarding career while contributing to a better working world. As a Product Delivery Manager for ServiceNow and Moveworks, you will drive the end-to-end management and delivery of critical technology solutions. This role ensures alignment with EY's ServiceNow strategy and integrates seamlessly within the enterprise technology ecosystem, consistently delivering high-quality business outcomes.

You will be the primary advocate for ET ServiceNow, accountable for the success of assigned products. This includes owning product planning, roadmap development, backlog prioritization, stakeholder engagement, and delivery oversight throughout the product lifecycle. You will evaluate emerging ServiceNow capabilities, align them with business objectives, and drive stakeholder adoption through demonstrations and consultations, establishing a prioritized roadmap and implementation backlog to maximize platform value.

Spearhead the successful implementation, adoption, and ongoing evolution of the Moveworks platform across the enterprise. Evaluate new Moveworks features, assess applicability to business needs, and drive stakeholder awareness and adoption. Prioritize implementation initiatives to maximize value realization, ensuring solutions adhere to governance standards, timelines, and budgets, while meeting quality, security, and user experience expectations.

Key duties include: - Aligning products with EY ServiceNow strategy and enterprise technology objectives. - Evaluating new ServiceNow platform capabilities and driving adoption opportunities. - Developing and maintaining the product implementation backlog. - Serving as the primary liaison between ET ServiceNow and business stakeholders. - Translating business needs into scalable ServiceNow solutions, promoting best practices. - Governing the product backlog and refining features with Product Owners. - Executing projects within schedule, budget, and scope. - Managing demand, monitoring risks, and coordinating cross-functional teams. - Driving continuous improvement initiatives for operational excellence.

We are seeking a Product Delivery Manager with a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, coupled with at least 3 years of hands-on ServiceNow development experience. A strong understanding of ITIL processes and HR Services is essential.

Expertise in the Moveworks platform is critical, including its enterprise search, conversational AI, NLU, employee support automation, and AI-driven workflow orchestration capabilities. Familiarity with Moveworks integration with ServiceNow, Microsoft Teams, Slack, HR systems, identity platforms, and enterprise applications is required. A solid grasp of conversational experiences, virtual agents, knowledge management, and self-service adoption strategies is also necessary.

Proficiency in agile SAFe project management methodology, tools, and templates is a must, encompassing project planning, schedule development, scope management, and cost management. You should possess strong problem-solving, analytical, and communication skills, and ideally hold a ServiceNow Certified System Administrator (CSA) certification.

We value a team player and leader with strong technical acumen, a proactive problem-solving mindset focused on operational excellence, and the ability to manage multiple stakeholders in a fast-paced environment. A passion for learning and adapting to new technologies, along with a strong functional/technical understanding of ServiceNow applications (ITSM, ITOM, HRSD), is highly desirable.