Join EY and build a career as unique as you are. We are seeking a Product Delivery Manager for EY-ServiceNow, focusing on the Moveworks platform. This role involves end-to-end management and delivery of ServiceNow solutions, ensuring alignment with EY's strategy and delivering high-quality business outcomes. You will be the primary advocate for ET ServiceNow, accountable for product success throughout its lifecycle, including planning, roadmap development, and delivery oversight.

Your expertise will drive the successful implementation and evolution of the Moveworks platform across the enterprise. This includes evaluating new features, assessing business applicability, and prioritizing initiatives to maximize value. You will ensure solutions adhere to governance standards, meet timelines and budgets, and exceed quality and user experience expectations.

Oversee product strategy and lifecycle management, ensuring alignment with EY ServiceNow and enterprise technology objectives. Evaluate new ServiceNow capabilities and features to drive adoption opportunities.

Act as the primary liaison between ET ServiceNow and business stakeholders, translating needs into scalable solutions and promoting platform best practices.

Own and govern the product backlog, prioritizing features and technical requirements in collaboration with Product Owners. Balance business demands with platform capabilities and technical constraints.

Manage project execution within agreed schedules, budgets, and scope. Monitor risks and dependencies, coordinating with cross-functional teams including architecture, development, testing, operations, and vendors.

Establish and maintain governance processes for product performance, quality, and compliance. Drive continuous improvement initiatives to optimize business processes and platform value.

A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is required.

We are looking for a minimum of 3 years of hands-on experience in ServiceNow development. A strong understanding of ITIL processes and HR Services is essential.

Key knowledge areas include the Moveworks platform (enterprise search, conversational AI, NLU, employee support automation), its integration capabilities, and conversational experience strategies. Advanced comprehension of agile SAFe project management methodology, tools, and templates is expected.

Candidates must possess strong problem-solving, analytical, and communication skills. A ServiceNow Certified System Administrator (CSA) certification is a significant advantage.

We seek a team player with strong technical acumen and leadership capabilities, a proactive problem-solving mindset, and the ability to manage multiple stakeholders in a fast-paced environment. Passion for learning new technologies and a strong functional/technical understanding of ServiceNow applications (ITSM, ITOM, HRSD) are crucial.