Join the Alexa Shopping Operations team as a Process Lead and play a crucial role in shaping the future of online shopping experiences. This role is integral to enhancing customer experience by ensuring high-quality dataset generation and annotation for AI and Large Language Models (LLMs). You will contribute to Amazon's mission of delivering superior shopping experiences globally through cutting-edge technology and operational excellence.

As a Process Lead, you will manage end-to-end annotation tasks, serve as the primary point of contact for Alexa Shopping's feature teams worldwide, and liaise confidently with remote teams. Key responsibilities include stakeholder communication, process transitions, defining metrics, work prioritization, subject matter expertise, developing SOPs, training associates, identifying process improvement opportunities, and driving solutions for quality KRAs.

We are looking for individuals experienced in managing operational escalations and driving data-oriented analysis. The ideal candidate will lead technology adoption, process improvement projects, and manage stakeholder communications across business lines regarding operational milestones and escalations. You should excel at identifying process gaps, resolving them collaboratively, and acting as a subject matter expert. Experience in hiring, performance management, quantitative decision-making, and meeting deadlines in a fast-paced environment is essential.