Join a global organization dedicated to improving health outcomes through technology. At Optum, you'll collaborate with talented peers and contribute to advancing health optimization worldwide. This role focuses on designing AI-powered conversational experiences that empower consumers to achieve their goals, fostering a culture of caring, connection, and growth.

Your contributions will set new benchmarks for accessibility, health literacy, and conversational design excellence, leading to more intuitive, helpful, and trusted AI interactions. We are committed to equitable care and addressing health disparities.

Lead the design of sophisticated conversational AI experiences, applying expertise in Agentic AI to create scalable and effective interactions. Develop strategic approaches for clear, helpful, and accurate AI communications that align with organizational objectives.

Provide leadership and mentorship to fellow designers and cross-functional teams, influencing team culture and processes. Drive clarity and alignment in ambiguous environments. Define and champion best practices for prompt engineering, styling, and design documentation, embodying brand values.

Utilize AI tools to enhance product design quality and efficiency, and identify needed design tool features. Proactively anticipate user needs with personalized AI design methods for more relevant interactions.

Orchestrate cross-functional efforts, framing complex problems and proposing innovative design solutions. Collaborate with product teams on state-of-the-art analytics to measure and optimize conversation effectiveness and quantify business impact.

A minimum of 8 years of hands-on experience in designing complex chat and voice conversational experiences is required. You should be adept at crafting conversation logic that aligns with strategy, adhering to voice, tone, and brand standards.

Demonstrated success in partnering with engineering, product, and business stakeholders to transform insights into conversational solutions is essential. A solid understanding of large language models (LLMs), generative AI systems, AI agents, and conversational architectures is necessary.

Proven ability to influence strategy and lead cross-functional initiatives within fast-paced, ambiguous environments is key. A digital portfolio showcasing relevant conversational AI projects is also required.

Preferred qualifications include experience with scalable frameworks, creating AI personas, knowledge of ethical AI standards, proficiency in design and prototyping tools like Figma, and experience in healthcare settings. Writing for accessibility, health literacy, and plain language guidelines is a plus.