As a Principal Technical Account Manager, you'll be a vital customer advocate and senior technical advisor. Your role involves translating complex business needs into integrated solutions, evaluating cloud environments, identifying critical gaps, and guiding clients through their cloud adoption journey.

You will provide essential technical leadership throughout the entire solution lifecycle, from initial discovery and design to build, testing, deployment, and successful go-live. This includes coordinating cross-functional teams to proactively resolve obstacles and ensure optimal customer outcomes.

Partner closely with clients to grasp their business objectives, requirements, challenges, and desired results, transforming them into practical technical and process solutions.

Lead comprehensive fit-gap assessments of customer cloud environments, developing strategic roadmaps for cloud transition, implementation, and ongoing optimization.

Establish and maintain alignment on the functional and technical vision for program solutions with both customer and internal stakeholders.

Oversee the end-to-end delivery process, encompassing requirements intake, design, development, rigorous testing, deployment, and final go-live.

Design robust, secure, and scalable Oracle Cloud Infrastructure (OCI) architectures, covering networking, security, identity, and access management frameworks.

Guide the successful deployment of customer workloads onto OCI, support diverse cloud adoption models, and provide proactive recommendations to remove any delivery impediments.

Ensure customer solutions are harmonized with Oracle's product roadmaps, release schedules, business enhancements, and production break-fix needs.

Collaborate effectively with portfolio management and a wide array of cross-functional teams, including business analysts, integration specialists, quality assurance, development, support, services, and third-party partners.

Communicate solution options, potential risks, progress updates, and strategic recommendations with clarity to both technical and non-technical client stakeholders.

Contribute significantly to strategic planning initiatives, program governance, enhancing customer satisfaction, ensuring service delivery excellence, and leading cross-functional teams.

A minimum of 11 years of experience in customer-facing, consultative, or technology-focused roles is required, or an equivalent combination of education and experience.

Educational qualifications include a Bachelor's degree in business, computer information systems, computer science, or a related field, coupled with 7 years of relevant experience.

Alternatively, a Master's degree in a related field with 5 years of relevant experience, or a Doctorate in a related field with 3 years of relevant experience is acceptable.

This role also requires 8–15 years of IT industry experience, with a significant focus on at least 5 years of hands-on Oracle Cloud Infrastructure (OCI) expertise.

Demonstrated hands-on proficiency with OCI, encompassing cloud architecture principles, workload deployment strategies, networking configurations, security best practices, and Identity and Access Management (IAM).

Strong experience utilizing Terraform for the provisioning and management of OCI resources is essential.

Proficiency in scripting and programming languages such as Bash, Python, or Shell is a prerequisite.

Experience in deploying and managing containerized workloads on Kubernetes, with a preference for Oracle Kubernetes Engine, is highly valued.

Proven ability to build observability dashboards and configure alerts using tools like Prometheus and Grafana.

Demonstrated experience leading business analysis, business-process design, and managing the software delivery lifecycle activities.

Ability to effectively lead cross-functional programs, coordinate diverse stakeholders, manage resources efficiently, and deliver solutions on time and within budget.

Exceptional client relationship management, service delivery, incident response coordination, account management, contract oversight, and compliance adherence capabilities.

Excellent analytical, written, verbal, presentation, and organizational skills are crucial.

Flexibility to travel to customer and internal locations up to 25% of the time is required.

Experience with AWS, Azure, or Google Cloud Platform, OCI or other relevant cloud certifications, and familiarity with modern CI/CD and DevOps practices are considered advantageous.

Experience supporting operating budgets or project financials, deep familiarity with the CSS service portfolio, and additional experience in IT service management and account management are also beneficial.