This role serves as the primary liaison for individual contracts, leveraging deep expertise in business processes, product/service functionality, and implementation knowledge. You will proactively advise customers on maximizing their Oracle service utilization, driving satisfaction and ensuring optimal performance.

Key to this position is the ability to identify potential challenges, develop innovative solutions through extensive knowledge and customer insights, and collaborate effectively with internal teams to resolve issues promptly. Continuous engagement and strategic planning are vital for maintaining positive account health and identifying growth opportunities.

An integral part of this role involves staying abreast of technological, business, and industry trends to contribute to the development of new services and processes, ensuring Oracle remains at the forefront of innovation.

As the main point of contact for contracts, you will provide expert advisory services on business processes, product functionality, and implementation. You'll ensure service alignment with customer practices and contractual terms, maintaining strong customer relations through regular communication.

Responsibilities include reviewing service requests, identifying potential crises, and developing innovative solutions. You will escalate issues to appropriate teams, minimize business impact, and proactively report pain points.

Furthermore, you will develop and maintain service delivery plans, manage account governance, and proactively update customer account information. Identifying and submitting delivery leads for new opportunities and contract renewals will be a key contribution. You will also mentor junior team members and foster customer adoption of product and service changes.

This role requires a proactive approach to account management, focusing on customer engagement and issue resolution. You'll need to demonstrate advanced knowledge of business processes and Oracle products/services to effectively advise clients and manage their accounts.

Strong skills in developing and maintaining service delivery plans, managing contract terms, and collaborating across teams are essential. The ability to identify and pursue new opportunities, along with a commitment to continuous learning and improvement, is crucial.

Mentoring junior team members and staying current with industry trends will also be a significant aspect of the role, contributing to both individual and team growth. Experience in customer account management and technical support is expected.