This role serves as the primary liaison for client contracts, offering deep expertise in business processes, product/service functionality, and implementation. You will guide customers on effectively utilizing Oracle's extensive service offerings, ensuring their success and satisfaction. This involves proactively analyzing service requests, identifying potential challenges, and developing innovative solutions. Collaboration across teams is key to resolving issues and anticipating future needs.

You'll also be instrumental in developing and maintaining project plans, ensuring profitability, and contributing to the discovery of new opportunities and contract renewals. A critical part of the role involves providing ongoing support, mentoring junior colleagues, and fostering a culture of continuous improvement and adoption of new product/service changes. Staying ahead of technological advancements and industry trends is paramount.

- Act as the main point of contact for client contracts, providing advanced advisory on business processes, product/service functionality, and implementation. - Deliver timely services, aligning with client practices, procedures, and budgets, while managing contractual agreements. - Maintain strong customer relationships, ensuring satisfaction through regular communication with clients and internal teams, and providing leadership with customer status updates. - Educate clients on optimizing their use of Oracle services, products, and tools, sharing insights on organizational performance. - Review service requests, gather necessary information, and determine appropriate next steps for issue resolution. - Identify potential crises and promptly resolve customer issues and incidents using advanced knowledge and resources. - Escalate issues to the relevant teams to ensure swift solutions and minimize business impact. - Develop and manage service delivery and/or project plans, ensuring positive margins and adherence to contractual terms. - Proactively maintain accurate customer account and contract information, identifying and rectifying any data gaps. - Conduct independent account planning and reviews, including risk identification and mitigation strategies. - Seek opportunities to update documentation and collaborate with peers to manage contract costs, resources, scheduling, and scope. - Leverage business understanding to identify and submit leads for new opportunities and contract renewals. - Advise customers on optimal product/service utilization and health, providing ongoing maintenance for effectiveness and performance. - Drive the execution and development of technical delivery plans in collaboration with cross-functional teams. - Mentor junior team members to facilitate effective communication between customers and internal/external teams. - Enhance customer understanding and adoption of product/service changes. - Identify and develop innovative service delivery methods to improve product/service utilization and achieve ROI goals. - Contribute to team knowledge sharing by sharing insights on products, services, and support. - Identify and recommend opportunities for enhanced service value. - Play a key role in developing new services/processes and staying current with industry trends.

- Manage and coordinate moderately complex tasks, monitoring timelines and deliverables for projects or initiatives. - Efficiently delegate, monitor, and prioritize work across multiple projects, providing technical oversight. - Collaborate across the organization to align expectations and achieve shared objectives. - Leverage understanding of business leaders and stakeholders to ensure proposed solutions meet client needs. - Support inclusivity by actively seeking and valuing diverse perspectives. - Analyze data to identify and address moderately complex issues, applying standard practices. - Proactively escalate unresolved or critical issues with thorough assessment and suggested solutions. - Review, contribute to, and document problem-solving strategies. - Pursue learning opportunities to expand knowledge and skills in new areas. - Stay abreast of the latest industry trends and best practices. - Seek and leverage ongoing feedback and training for skill enhancement. - Coach and mentor junior team members to foster continuous learning and knowledge sharing. - Develop ideas and collaborate on process improvements to enhance efficiency and effectiveness. - Evaluate the impact of process improvements on key stakeholders. - Solicit feedback from others for alternative approaches to continuous improvement. - Contribute to talent development by participating in candidate interviews and providing hiring recommendations.