Join our team as a Principal Technical Account Manager and become the primary advocate for our clients' success. You will leverage your deep understanding of business processes and Oracle's product/service offerings to provide expert guidance and support. Your role involves proactively identifying and resolving potential issues, ensuring seamless integration of our solutions, and educating customers on how to maximize their benefits.

This position requires a strategic mindset to develop and maintain account plans, manage relationships, and drive opportunities for growth and renewals. You will collaborate across teams to foster innovation and contribute to the development of new services and processes, staying at the forefront of industry trends.

As a Principal Technical Account Manager, your key responsibilities will include:

- Serving as the main point of contact for client contracts, offering advanced expertise in business processes and product/service functionality. - Proactively managing customer relationships, ensuring satisfaction through regular communication and status updates. - Educating clients on optimal ways to utilize Oracle services, products, and tools. - Reviewing service requests, identifying potential issues, and developing innovative solutions. - Escalating and resolving customer issues efficiently to minimize business impact. - Developing and maintaining project plans, ensuring profitability and adherence to contract terms. - Proactively updating customer account and contract information. - Conducting account planning and reviews, including risk identification and mitigation. - Collaborating with teams to identify new opportunities and contract renewals. - Advising customers on the optimal use and health of their Oracle investments. - Driving the execution of technical delivery plans and mentoring junior team members. - Fostering customer adoption of product and service changes. - Contributing to innovative service delivery and sharing knowledge across teams.

We are seeking a seasoned professional with a proven track record in technical account management.

Key requirements include:

- Extensive knowledge of business processes and product/service functionality. - Strong ability to build and maintain client relationships. - Expertise in issue resolution and proactive problem-solving. - Skill in developing and executing strategic account plans. - Ability to collaborate effectively across internal and external teams. - Mentorship capabilities for junior team members. - A forward-thinking approach to innovation and continuous improvement. - Staying current with technological, business, and industry trends is essential.