Shape the future of how Amazon understands and acts on customer feedback at an unprecedented scale. This role leverages evolving LLM technology to address a fundamental Amazon challenge, transforming vast amounts of customer interactions into actionable insights. You will lead the Customer Anecdote Miner (CAM) Platform, a critical system processing over 5 billion customer interactions annually.

This opportunity is for a Principal Product Manager, Technical (PMT) who excels at solving ambiguous, high-impact problems. You will define a multi-year product vision, guide technology investments, and foster cross-organizational collaboration to launch impactful products. Partner closely with engineering, design, science, and business teams to create elegant solutions, always prioritizing the customer's needs.

Drive a multi-year product vision and strategic roadmap, charting a course in areas where the problem and strategy are still emerging. Lead complex product initiatives from conception through launch and iteration, making critical trade-offs with long-term implications.

Collaborate as a technical peer with engineering, applied science, and design teams, evaluating architecture proposals and ensuring solutions are scalable and strategically aligned. Influence senior stakeholders across multiple organizations to build consensus, resolve prioritization conflicts, and secure strategic partnerships for investment.

Design experimentation frameworks and define success metrics to differentiate between output and outcome. Utilize data, customer research, and generative AI to accelerate learning and validate product hypotheses.

A Bachelor's degree is required. Candidates should possess experience in owning and driving roadmap strategy and definition, coupled with expertise in feature delivery and product trade-offs.

Proven experience in technical product management is essential, including contributing to engineering discussions regarding technology decisions and product strategy. Demonstrated ability in end-to-end product delivery and direct collaboration with engineers on product enhancements is also necessary.