Shape the future of e-commerce operations with AI! Amazon Smart Commerce is seeking a Principal Product Manager - Tech to lead SmartHub, our innovative multi-channel commerce platform. Imagine a world where sellers can simplify their business operations across all sales channels, from managing orders and inventory to optimizing pricing and analytics. Generative AI and agentic AI are poised to revolutionize how businesses operate, moving from reactive dashboards to intelligent, proactive experiences.

This pivotal role involves defining the long-term product vision and roadmap for SmartHub, while also driving key horizontal capabilities that impact the entire Smart Commerce portfolio. If you thrive on solving complex platform challenges, navigating ambiguity, and transforming cutting-edge technology into impactful products, this is your opportunity.

Own and define the product vision, strategy, and roadmap for SmartHub, encompassing order management, inventory, catalog, returns, warehousing, and analytics.

Spearhead the integration of AI and agentic experiences to transform commerce operations, enabling businesses to shift from manual software management to intelligent systems that understand context, identify opportunities, and automate tasks.

Reimagine core seller workflows like order processing, inventory management, exception handling, returns, and pricing to dramatically simplify multi-channel operations.

Develop and lead horizontal product capabilities, such as pricing, that offer leverage across SmartHub and the broader Smart Commerce ecosystem.

Cultivate a deep understanding of seller needs, from emerging businesses to high-volume brands, including the end-users of SmartHub in warehouses and back offices.

Utilize customer research, product data, and business insights to pinpoint high-value problems and translate them into straightforward, scalable product solutions.

Collaborate closely with engineering, science, and UX teams on intricate platform and AI challenges, making informed trade-offs across customer experience, reliability, scalability, and delivery speed.

Define and track key metrics related to adoption, engagement, operational efficiency, seller experience, and overall business impact.

Build integrations and capabilities across Amazon and external commerce ecosystems to ensure seamless business operations across marketplaces and D2C channels.

Influence senior leadership and partner teams across organizational boundaries to establish a cohesive long-term product and technology direction.

Elevate product management standards through exceptional product judgment, first-principles thinking, clear written communication, and mentorship of fellow product leaders.

A Bachelor's degree is required.

Demonstrated experience in owning and driving roadmap strategy and definition.

Proven track record of feature delivery and making product trade-offs.

Experience in technical product management is essential.

Preferred qualifications include experience working directly with engineers on product enhancements, as well as expertise in project management methodologies, business analysis, or process improvement.