Join a dynamic team at the forefront of AI and search innovation, responsible for some of the most impactful experiences within Microsoft 365, including Copilot Chat and enterprise search across Outlook and Teams. These services handle billions of queries monthly, empowering hundreds of millions of users daily to find critical work-related information.

As a Principal Product Manager, you will lead strategic initiatives to elevate our enterprise search capabilities to industry-leading status. This involves close collaboration with quality, product, applied science, and platform teams. You will be instrumental in defining search excellence, establishing robust measurement systems, and ensuring consistent quality across a broad stakeholder group. The ultimate goal is to significantly improve user satisfaction and search effectiveness in a competitive landscape.

Microsoft is committed to empowering individuals and organizations globally. We foster a growth mindset, drive innovation, and collaborate towards shared achievements. Our core values of respect, integrity, and accountability shape an inclusive culture where everyone can excel.

Benchmark and enhance search quality against key competitors, defining and owning quality standards for Outlook and Teams search. Establish success metrics such as search success rates, click-through rates, no-result rates, and user satisfaction, driving sustained improvements.

Leverage user feedback, satisfaction comments, query patterns, and support data to pinpoint high-impact opportunities for enhancing sentiment and engagement. Drive product prioritization, strategic trade-offs, and provide clear direction for the cross-surface backlog, balancing user impact, competitive advantages, costs, and team capacity.

Resolve critical trade-offs, including recall versus precision, latency versus quality, and short-term fixes versus long-term platform investments, documenting all decisions. Clarify ownership and roles with partner teams, ensuring clear accountability for execution and lead joint planning and leadership reviews for all initiatives.

Guide and unblock fellow product managers, raising the bar for product management practices and data-driven decision-making. Represent the product area to executive leadership, crafting compelling narratives and leading strategic discussions.

A minimum of 10 years of dedicated product management experience, with a proven track record of owning and driving large, matrixed product areas from inception to completion. Significant experience demonstrating impact on large-scale search, relevance, ranking, or information retrieval products is essential.

Possess deep data fluency, enabling direct interrogation of telemetry and evaluation data, and the ability to discern meaningful insights from noise. A demonstrated ability to define comprehensive measurement systems, encompassing both offline evaluations and online metrics, and to guide an organization towards achieving specific quality goals.

Exhibit strong judgment and decision-making capabilities, particularly in ambiguous situations, with the confidence to make consequential decisions based on incomplete information and to be fully accountable for outcomes. Exceptional written and verbal communication skills, adept at articulating the 'why' behind product decisions for both technical specifications and executive reviews.

Demonstrate a strong track record of influencing outcomes across organizational boundaries without direct authority in complex, matrixed environments. Experience with semantic retrieval, ranking models, query understanding, or model-based evaluation is preferred, as is experience building and shipping generative AI products at scale.