Join Oracle’s Customer Success organization as a Principal Advanced Services Engineer, specializing in Oracle Exadata and RAC database environments. This role focuses on providing expert services and support to enterprise Oracle database customers.

You will work collaboratively with customers and global engineering and support teams across various time zones. The primary objective is to ensure the availability, reliability, and overall quality of customer environments, leading to high customer satisfaction.

This is an opportunity to leverage your deep technical expertise in a critical role within Oracle's service delivery framework.

Provide expert-level support and advanced troubleshooting for Oracle Exadata and RAC environments.

Administer, maintain, and optimize Exadata and RAC systems, including handling upgrades, migrations, and patching.

Collaborate with customers to understand their technical needs, offering proactive advice and solutions.

Develop and maintain comprehensive technical documentation and knowledge articles for internal and external use.

Participate in 24/7 shift rotations to ensure continuous support for critical Exadata systems.

Work closely with the team to resolve complex technical issues and deliver high-quality, effective solutions.

Requires a minimum of 6 years of hands-on experience in Oracle RAC Database or Engineered Systems Administration.

Proficiency in Oracle Data Guard, RMAN Backup Recovery, Diagnostics, and ASM (Automatic Storage Manager) is mandatory.

Demonstrated strong experience in building and nurturing customer relationships through exceptional support and expert advice.

Flexibility to work night shifts or US timings, and a willingness to commute to the office are essential.

Experience with Exadata, Golden Gate, OCI, or ZDLRA, along with proven performance tuning skills, is highly desirable.

Relevant degrees such as BE, BTech, MCA, or CA are preferred.