Join Oracle's Customer Success organization in a dynamic services and support role. You will focus on enterprise Oracle database environments, collaborating with customers and global engineering teams across time zones.

This position is crucial for maintaining the availability, reliability, and overall satisfaction of our enterprise Oracle database solutions, ensuring high engineering quality.

You will be instrumental in supporting critical Oracle database infrastructure, contributing to customer success and the integrity of our services.

Provide expert-level support for Oracle Exadata and RAC environments, encompassing troubleshooting, performance tuning, and optimization.

Administer and maintain Exadata and RAC systems through upgrades, migrations, and patching.

Collaborate with customers to grasp their technical requirements and offer proactive advice.

Develop and maintain technical documentation and knowledge articles.

Participate in 24x7 shift rotations for Exadata system support.

Work closely with the team to resolve complex technical issues, delivering high-quality solutions.

Communicate technical findings and recommendations effectively to diverse stakeholders.

Requires a minimum of 6 years of hands-on experience in Oracle RAC Database or Engineered Systems Administration.

Proficiency is essential in Oracle Data Guard, RMAN Backup Recovery, Diagnostics, and ASM (Automatic Storage Manager).

Demonstrated strong experience in facilitating customer relationships and providing expert advice.

Must be willing to work night shifts and US time zones, as well as attend the office.

Preferred qualifications include experience with Exadata, Golden Gate, OCI, ZDLRA, and Performance Tuning. A BE, BTech, MCA, CA, or equivalent is preferred.