Join Oracle's Customer Success organization as a Principal Advanced Services Engineer, focusing on enterprise Oracle database environments. This role involves collaborating with customers and global engineering teams to ensure the availability, reliability, and quality of critical systems. You'll be instrumental in maintaining high levels of customer satisfaction through expert support and services.

This position is part of the Services and Support category, focusing on Customer Account Management within the IT industry. We are seeking experienced professionals to contribute to the success of our enterprise clients.

Key responsibilities include administering and supporting enterprise Oracle databases on Exadata and RAC/ASM, ensuring the reliable operation of mission-critical production environments. You will diagnose and resolve complex database availability, Data Guard, RAC/ASM, and infrastructure issues. This involves installing, upgrading, migrating, and patching Oracle databases, along with troubleshooting production issues. Managing RMAN backups, restores, and recoveries, including complex scenarios, is crucial. You will also maintain and troubleshoot Data Guard environments and analyze database performance for proactive improvements.

Handling critical production incidents under pressure and collaborating effectively with customers and global teams across time zones, including shifts and weekends, are essential. You will provide timely technical resolutions with a strong service and support mindset.

We require a minimum of 10 years of hands-on Oracle DBA or Database Engineer experience supporting enterprise and mission-critical production environments. Essential skills include strong Oracle database administration, troubleshooting, and performance tuning. Significant experience with Oracle Exadata architecture and administration, coupled with advanced Oracle RAC and ASM expertise, is mandatory.

Hands-on experience with Data Guard (Physical Standby, Active Data Guard, Data Guard Broker) and RMAN backup, restore, and recovery, including complex scenarios, is also required. You must have experience with Oracle database installations, upgrades, migrations, and patching, including production troubleshooting. The ability to diagnose and resolve complex production incidents under pressure is critical.

Excellent written and verbal communication skills, customer-facing abilities, and a service/support mindset are necessary. Willingness to work shifts and weekends is also required. Good-to-have skills include Oracle GoldenGate, ZDLRA, logical Data Guard, and Exadata-specific troubleshooting experience.