Join Oracle’s Customer Success organization as a Principal Advanced Services Engineer, specializing in enterprise Oracle database environments. This critical role focuses on maintaining the availability, reliability, and quality of our customers' mission-critical systems. You will collaborate with clients and global engineering and support teams, working across various time zones to ensure exceptional service delivery and customer satisfaction.

This position is ideal for seasoned professionals seeking to leverage their extensive experience in advanced Oracle database technologies within a dynamic support and services framework.

Administer and support enterprise Oracle databases, with a focus on Exadata, RAC, and ASM environments, ensuring the reliable operation of mission-critical production systems. Diagnose and resolve complex database availability, Data Guard, RAC/ASM, and infrastructure issues to swiftly restore services and prevent recurrence. Execute installations, upgrades, migrations, and patching of Oracle databases, adeptly troubleshooting any production issues that arise. Manage RMAN backups, restores, and recovery processes, including sophisticated recovery scenarios, to safeguard data integrity and ensure service continuity. Maintain and troubleshoot Data Guard environments, encompassing Physical Standby, Active Data Guard, and Data Guard Broker, to bolster database availability. Analyze database performance, identify bottlenecks, and implement proactive tuning and improvement strategies. Handle high-pressure, complex, and critical production incidents, delivering timely technical solutions with a strong commitment to service excellence. Communicate effectively with customers and global engineering/support teams across different time zones, including flexible scheduling for shifts and weekends as needed.

A minimum of 10 years of comprehensive hands-on experience as an Oracle DBA or Database Engineer, supporting enterprise-level, mission-critical production environments is essential. Demonstrate robust skills in Oracle Database administration, advanced troubleshooting, and performance tuning. Possess significant hands-on expertise with Oracle Exadata architecture and administration, coupled with advanced proficiency in Oracle RAC and ASM. Extensive experience with Oracle Data Guard, including Physical Standby, Active Data Guard, and Data Guard Broker, is required. Strong practical experience in RMAN backup, restore, and recovery, particularly with complex recovery scenarios. Proven ability to install, upgrade, migrate, and patch Oracle databases, alongside troubleshooting production issues related to performance, availability, RAC/ASM, backup/recovery, and patching. Capability to diagnose and resolve complex or critical production incidents under demanding conditions. Excellent written and verbal communication skills, strong customer-facing aptitude, and a dedicated service/support mindset. Willingness to work shifts and weekends is necessary.