Lead and grow our Oracle CX practice by leveraging extensive domain expertise. This role is crucial for driving pre-sales initiatives and delivering innovative client-facing solution architectures.

We seek a seasoned professional with a deep understanding of Oracle CX cloud products and a proven track record in designing end-to-end customer experience solutions. Your ability to translate customer needs into robust technical designs will be key to our success.

Architect comprehensive Oracle CX solutions, encompassing data flows and integration strategies, to meet complex client requirements. Develop compelling Proofs of Concept (POCs), demo environments, and prototypes to showcase solution capabilities. Guide teams in adopting SaaS implementation methodologies and ensure alignment with customer business processes. Act as a trusted advisor, advocating for customer needs and driving impactful CX strategies.

Champion the use of cutting-edge CX technologies, including AI-driven services and digital assistants, to enhance customer engagement. Provide technical leadership and strategic direction for the Oracle CX practice, fostering innovation and continuous improvement.

A minimum of 15 years of experience in the Oracle CX domain, with at least 5 years focused on Oracle CX cloud in pre-sales or solution architecture roles. Demonstrated expertise in designing and implementing solutions for Oracle Sales Cloud, CX Sales, Incentive Compensation, PRM, Eloqua, Service Cloud, Field Service Cloud, and Commerce Cloud is essential.

Proficiency in SaaS implementation methodologies like OUM or True Cloud Method. Experience with EBS solutioning, implementation, and cloud migration is highly valued. Strong communication, interpersonal, and soft skills are required to effectively engage with clients and internal stakeholders. Prior EBS experience within the last 5 years is advantageous.