Join Google's gTech Ads Customer Experience team and help bring innovative products to life. As a trusted advisor, you'll leverage technical expertise and product knowledge to support global customers, delivering bespoke solutions and scalable tools to maximize their potential with Google products. We are seeking a dedicated Policy Specialist to enhance our customer experience through expert policy guidance and support.

This role is ideal for individuals passionate about customer success and contributing to Google's mission. You will play a key part in refining our service offerings and ensuring customer satisfaction through proactive problem-solving and strategic engagement. Explore a career where your skills drive real-world impact.

Enhance existing solution content and develop new, repeatable resources like best practices, tutorials, and sample code. Effectively document repeatable solutions to ensure clarity and accessibility.

Generate valuable partner insights and actively participate in business reviews to shape partner strategies with minimal supervision. Manage project lifecycles, including planning, status reporting, timeline estimation, issue tracking, and meeting facilitation.

Execute solutions aligned with user, partner, or client business objectives and technical requirements. Collaborate with peers and the community for occasional support.

Identify recurring solution issues across diverse users and clients, proactively working with internal teams to mitigate future risks.

A Bachelor's degree or equivalent practical experience is required. Candidates must possess a minimum of 5 years of experience in technical project management or a customer-facing role. The ability to work flexible, non-standard hours to meet customer needs is essential.

Preferred qualifications include experience in online advertising, particularly with Google Ads, the Google Ads product suite, or YouTube. Experience leveraging data insights for business decisions and proven project management skills, including workstream initiation and cross-organizational collaboration, are highly valued. Familiarity with policy or billing concepts is a plus. Excellent communication, organizational, customer service, and problem-solving abilities are expected.