Join a dynamic team shaping the future of advertising solutions at Google. This role focuses on enhancing customer experience and driving growth through innovative advertising products.

As a key member of our commercialization efforts, you will ensure seamless execution of product launches and customer migrations. You'll collaborate closely with product and technical teams to bring Google's groundbreaking services to life.

This position is ideal for individuals passionate about sales, online media, and dedicated to maximizing customer success. You'll act as a strategic owner, navigating change with agility to deliver exceptional outcomes for both Google and its clients.

Influence product and platform improvements to enhance customer experience, focusing on Trust and Safety, APAS, and Ads Platform teams to boost Policy Enforcement accuracy.

Identify opportunities for simplifying policies and refine external policy communications in collaboration with the Trust and Safety team.

Discover model improvement avenues to increase accuracy and precision by partnering with APaS.

Lead collaborations with gTech and gTech Ads Leadership to align expectations with their objectives, ensuring Policy plans are future-ready.

Drive operational readiness for policy launches and changes by partnering with gTech practitioners. Manage and achieve Policy service metrics while ensuring outstanding customer satisfaction.

A Bachelor’s degree or equivalent practical experience is required.

Possess 5 years of experience in operational workflows or a customer-facing role.

Preferred qualifications include experience in managing complex multi-stakeholder engagements and expertise in process/workflow design with data-driven decision-making.

Strong understanding of troubleshooting and customer support is essential, along with knowledge of Google Ads and advertising solutions.

Demonstrated ability to conduct analytics, develop dashboards, and make data-driven decisions, coupled with excellent investigative and structured problem-solving skills.