Join a dynamic team at Google, where you'll play a crucial role in shaping the future of advertising and driving customer success. This position focuses on enhancing the commercialization of Google's ad products, ensuring seamless product launches and efficient customer-facing migrations. You will act as a key liaison, collaborating with Product and gTech services to deliver exceptional outcomes for businesses globally. Our gTech teams are dedicated to bringing Google's innovative products to life, offering tailored solutions rooted in technical expertise and a deep understanding of customer needs.

Drive improvements in policy enforcement accuracy and efficiency by collaborating with Trust and Safety, APAS, and Ads Platform teams. Identify opportunities to simplify policies and enhance external policy communications. Work with APaS to refine models for increased accuracy and precision. Lead strategic partnerships with gTech and its leadership to align policy plans with organizational goals and ensure future readiness. Partner with gTech practitioners to ensure operational readiness for policy launches and changes, manage service metrics, and champion exceptional customer satisfaction.

A Bachelor's degree or equivalent practical experience is required. Possess a minimum of 5 years of experience in operational workflows or customer-facing roles. Demonstrated ability to manage complex multi-stakeholder engagements. Experience in process and workflow design, coupled with data-driven decision-making skills. A strong understanding of troubleshooting and customer support principles. Familiarity with Google Ads and advertising solutions is beneficial. Proficiency in conducting analytics, developing dashboards, and making data-driven decisions. Excellent investigative and structured problem-solving skills, with a strategic approach to addressing business challenges.