Join a dynamic team at Google that empowers businesses of all sizes through innovative advertising solutions. This role is crucial for driving customer success by leveraging deep product knowledge and a passion for sales and online media.

You'll act with ownership and agility, finding strategic ways to deliver exceptional outcomes for both Google and its customers. Building strong relationships and understanding customer needs to provide powerful solutions will be key to achieving ambitious goals.

As a Policy Specialist, you will be instrumental in providing a high-quality customer experience, owning customer solutioning, and managing troubleshooting tasks. Effective communication with internal and external stakeholders regarding customer issues and inquiries is also a core aspect of this position.

Google's gTech team is dedicated to bringing its products and services to life, offering a global support network rooted in technical expertise and a profound understanding of customer complexities. Whether developing bespoke solutions or scalable tools, the aim is always to maximize the potential of Google products for our customers.

You will be responsible for prioritizing and delivering outstanding customer service throughout the customer journey. This includes troubleshooting and resolving issues for Google's advertisers, Sales teams, agencies, and partners.

Enhance product offerings by channeling partner feedback to internal cross-functional teams. Collaborate effectively with cross-functional teams on emerging trends and opportunities, and troubleshoot complex technical product issues.

Utilize deep product expertise to resolve intricate technical customer issues and escalations, and lead project initiatives. Develop innovative tools and automation for enhanced diagnostics, data correction, and debugging. Gain in-depth knowledge of our AI-powered Ads products and provide support.

Analyze data and insights to formulate actionable plans that address root causes of issues for our top customers.

A Bachelor’s degree or equivalent practical experience is required for this role. You should possess at least 5 years of experience in a technical project management capacity or a customer-facing position.

Experience within online advertising, particularly with Google Ads, the Google Ads product suite, YouTube, or other online advertising systems, is highly desirable. The ability to leverage data insights to inform business decisions is also a significant asset.

Demonstrated experience in project management, including initiating workstreams, developing comprehensive project plans, and fostering collaboration across different organizations, is preferred. Policy knowledge is also an advantage.

Exceptional communication, organizational, customer service, and problem-solving skills are essential for success in this role.