Join a dynamic team at Google, where you'll play a pivotal role in shaping advertising solutions for businesses worldwide. This position focuses on delivering exceptional customer experiences and driving growth through innovative strategies. You'll leverage your passion for sales and online media to maximize customer success, acting as a trusted advisor who translates complex needs into powerful solutions.

Our gTech Ads team is dedicated to bringing Google's products to life, providing global customer support rooted in technical expertise and a deep understanding of client challenges. We aim to ensure our customers harness the full potential of Google products, whether through bespoke solutions or scalable tools.

Your core responsibilities will include owning customer solutioning, managing troubleshooting tasks, and providing timely issue resolutions. You'll liaise with internal and external stakeholders, communicating effectively about customer issues and inquiries. A key part of this role involves prioritizing and delivering outstanding customer service throughout the customer journey, resolving issues for advertisers, Sales teams, agencies, and partners.

You will also contribute to product improvement by relaying partner feedback to cross-functional teams. Partnering across the organization, you'll tackle complex technical product issues, develop diagnostic and debugging tools, and delve into our AI-powered Ads products and support. Analyzing data to identify root causes and developing action plans for top customers will be essential.

A Bachelor’s degree or equivalent practical experience is required. You should possess at least 5 years of experience in a technical project management or customer-facing role.

Preferred qualifications include experience in online advertising, particularly with Google Ads or related platforms. Experience using data insights to guide business decisions and a strong background in project management, including workstream initiation and cross-organizational collaboration, are highly valued. Familiarity with policy matters and excellent communication, organizational, customer service, and problem-solving skills are essential for success in this role.