Businesses of all sizes leverage Google's advertising solutions to thrive in today's market. This role offers the chance to apply your passion for sales and online media expertise to drive customer success. You'll act with ownership and agility, finding innovative strategies to deliver outstanding results for both Google and its clients.

Build strong customer relationships by understanding their business needs and translating them into effective solutions. Collaborate with sales teams to shape the future of advertising and make a significant impact on businesses and users worldwide.

This position focuses on delivering quality, scale, and efficiency in how Google commercializes its ad products. You will serve as a key liaison between Product and gTech services, ensuring the smooth execution of product launches and customer migrations.

Influence product and platform enhancements to improve customer experience, working with Trust and Safety, APAS, and Ads Platform teams to boost Policy Enforcement accuracy.

Identify opportunities for policy simplification and enhance external policy communications by collaborating with Trust and Safety teams.

Propose model improvements to increase accuracy and precision in partnership with APaS.

Lead collaborations with gTech and gTech Ads Leadership to manage expectations, align with goals, and ensure forward-looking policy plans.

Partner with gTech practitioners to ensure operational readiness for policy launches and changes. Manage service metrics for Policy and drive high customer satisfaction.

A Bachelor’s degree or equivalent practical experience is required.

Possess 5 years of experience in operational workflows or a customer-facing role.

Preferred qualifications include experience in managing complex multi-stakeholder engagements, process and workflow design, and data-driven decision-making. A deep understanding of troubleshooting and customer support is essential. Familiarity with Google Ads and advertising solutions is beneficial. The ability to conduct analytics, develop dashboards, and make data-driven decisions is highly valued. Excellent investigative and structured problem-solving skills, coupled with strategic thinking focused on business issues, are also key.