Contribute to the success of businesses of all sizes by leveraging Google's leading advertising solutions in today's fast-paced marketing landscape. This role demands a passion for sales, a strong grasp of online media, and a dedication to ensuring customer success. You will embody an ownership mindset, navigate change with agility, and devise innovative strategies to consistently deliver outstanding outcomes for both Google and its clientele. Cultivate strong customer relationships by understanding their business challenges and translating them into impactful solutions that help achieve ambitious objectives. Collaborate with sales teams, shape the future of advertising in the AI era, and significantly impact the millions of companies and billions of users who trust Google with their critical goals.

This position focuses on enhancing the quality, scale, and efficiency of Google's ad product commercialization. You will serve as a crucial liaison between Product and gTech services, ensuring the smooth execution of product launches and seamless customer migrations.

Google is committed to creating products and services that improve the world. gTech plays a vital role in bringing these innovations to fruition. Our global teams of expert advisors provide support to customers worldwide. Our solutions are built upon technical expertise, deep product knowledge, and a profound understanding of our customers' complex requirements. Whether developing a custom solution for a unique challenge or creating a scalable new tool for Google, our efforts are always directed towards enabling customers to fully harness the potential of Google's products.

Drive improvements in product and platform capabilities to enhance customer experience. Collaborate with Trust and Safety, APAS, and Ads Platform teams to boost the accuracy of policy enforcement.

Identify opportunities to streamline policies and enhance external policy communications through engagement with the Trust and Safety team.

Discover avenues for model enhancements to improve accuracy and precision in partnership with APaS.

Lead collaborative efforts with gTech and gTech Ads Leadership to establish and manage expectations aligned with their objectives, ensuring policy plans are future-ready.

Spearhead partnerships with gTech practitioners to foster operational readiness for policy launches and updates. Manage and achieve policy service metrics, driving exceptional customer satisfaction.

A Bachelor's degree or equivalent practical experience is required, along with a minimum of 5 years of experience in operational workflows or customer-facing roles.

Preferred qualifications include experience managing complex, multi-stakeholder engagements, and expertise in process and workflow design with a focus on data-driven decision-making. A deep understanding of troubleshooting and customer support is also valuable. Familiarity with Google Ads and advertising solutions is beneficial, as is the ability to conduct analytics, develop dashboards, and make data-informed decisions. Excellent investigative and structured problem-solving skills, coupled with strategic thinking aimed at resolving business issues, are highly desirable.